Frequently Asked Questions
Orders & Delivery
How do I check the status of my order?
- You can check the status of your order by clicking on Orders page post account login.
- Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.
- Again, once we dispatch your shipment, you will be notified via SMS.
How do I track the status of my order?
- You can track the status of your order by clicking on Orders page post account login.
- Once your order is placed, we will send you link of your order tracking by e-mail and SMS.
- Again, once we dispatch your shipment, you will be notified via SMS.
How do I return my product?
You can return an order by clicking Return on the My Orders page.
- We accept returns within 4 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
- Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
- If lock seal tag of the product is removed / broken, we will not accept its return.
- We do not accept returns for used products due to hygiene concerns.
How will I get my refund ?
- Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection at our return desk.
- No refund will be issued for return of used products or if lock seal for price tag is broken.
- For Prepaid orders refund can either be processed in the wallet immediately or will be processed to the source account from which the payment made within 7 – 10 working days.
- For cash on delivery orders, refund can either be processed in the wallet immediately or will be processed through NEFT to the bank account given by you within 7-10 working days. Only actual amount paid at the time of purchase transaction will be refunded.
Can I cancel my Order?
Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.
Discounts & Promotions
How i will get to know about promotions, discounts & coupons launched for new products ?
We will always update you for all the discounts & coupons launched for new products through website and also all social platforms from which Saivalya Fashion Brand do marketing.
Where can I apply coupons & offers to purchase a product ?
While ordering the product you like, you will get a coupon section where you can apply different offers available for products as per descriptions.